SHIPPING & RETURNS

SHIPPING

DELIVERY TIMES

Orders will be delivered in three to seven working days. The specified delivery times are merely estimates. EGAO will not be responsible if the delivery takes longer if it is due to an event that is not under our control.

FREE SHIPPING

Shipping costs are free in Spain.

Shipping costs are 10€ for other countries.

DELIVERY

The delivery is considered complete when the item is given to the Customer by the courier and the recipient signs for the item to confirm receipt. It is up to the recipient to verify the items upon receipt and express any errors or complaints that can be justified. If, when delivery is taken, the Customer visibly and clearly, without needing to tamper with the delivery packaging or that of the item, detects that an item is faulty due to damage inflicted during shipping, or they detect, in the same way, that the goods received are wrong, they must indicate this on the delivery note, and notify EGAO by email to egao@egaoclothing.com within the 24 hours of receipt of the order to request the return of the affected item or items and, with it, replacement for a new item or a refund of the price paid for it.

EGAO will examine it and inform the customer as to whether they are entitled to a replacement. Returns of products that are not in the same condition as that in which they were received, or that have been used beyond the mere opening of the product, will not be permitted. The item will be refunded or replaced as soon as possible and, in any case, within 30 days as of the date on which we send an email confirming that the refund or replacement of the non-compliant product has been admitted. In these cases, EGAO will refund the purchase amount within a period of 30 days as of the receipt of the communication from the User requesting the refund. The refund shall be made via the same payment method that was used to make the purchase, or by bank transfer made into the account indicated by the User.

RETURNS

Returns are free of charge.

You can return your item by contacting us and we will send you the instructions.

The item must retain all tags and be unused.

If you have any doubt you can contact us via email: egao@egaoclothing.com

The returns policy may be applied provided the item is not damaged or soiled, the product is unused and the returned items retain their original tags.